Last updated:
\nWaiting for a Christmas parcel is part of the season, but it is easier when you know where it is. Enter your order number and the email address you used at checkout in the form below to see the current status of your Merry Wrap order. Further down this page you will find what each status means, how tracking works for parcels crossing a border, and what we do if a parcel is late or lost.
\nTo track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
\n\n\t\t
\t\n\n\t\n\t\n\t\n\t\n\n
Your order number is in the subject line and the body of the confirmation email we send right after checkout. Use that number, together with the exact email address you entered at checkout, in the form above. If you checked out with an account, you can also log in to My account and open the Orders tab.
\nWhen your parcel leaves us, a second email arrives with the carrier’s tracking number and a link to its tracking page. If you cannot find either email, search your inbox for “Merry Wrap” and check spam, promotions and other tabs. Still nothing? Email support@merrywrap.shop with your name and the shipping address, and we will resend the details.
\n| Status | \nWhat it means | \nWhat you should do | \n
|---|---|---|
| Pending payment | \nThe order was started but the payment has not been confirmed. | \nComplete the payment or place the order again. Nothing is prepared until payment is confirmed. | \n
| On hold | \nWe paused the order, usually because personalisation wording or a photo is missing or unclear. | \nCheck your email for our question and reply; preparation restarts once we hear from you. | \n
| Processing | \nPayment confirmed; your items are being personalised and packed. This takes 1–3 business days. | \nNothing, unless you need a change within 24 hours of ordering. | \n
| Completed / Shipped | \nThe parcel has been handed to the carrier and the tracking email has been sent. | \nFollow the tracking link; the first scan can take 24 to 48 hours to appear. | \n
| In transit | \nThe carrier is moving the parcel, which may include crossing a border. | \nAllow 7–14 business days. Pauses of a few days are normal in December. | \n
| Out for delivery | \nThe parcel is with the local delivery driver. | \nMake sure someone can receive it, or check the carrier’s options for a safe place. | \n
| Delivered | \nThe carrier recorded the parcel as delivered. | \nIf you cannot find it, check around the property and with neighbours, then contact us. | \n
| Delivery exception | \nThe carrier could not deliver, for example because of an address problem, weather or a customs check. | \nRead the carrier’s note; email us if you need help or an address correction. | \n
| Cancelled / Refunded | \nThe order was cancelled or refunded. | \nCheck your email for our confirmation; refunds are sent within 7 days of confirmation. | \n
Tracking is a series of scans as a parcel moves between facilities. Between scans, the page does not change, even though the parcel is moving. That gap can be longer when:
\nA tracking page that has not changed for two or three days is usually nothing to worry about. If it stays the same for 7 business days, contact us as described below.
\nRefunds are sent within 7 days of confirming the claim. Replacements are personalised again from your original order notes, so you do not need to resend the wording unless you want to change it. See our Shipping & Delivery and Refund Policy pages for full details.
\nParcels are sometimes scanned as delivered a little early, left in a safe place you would not expect, or delivered to a neighbour. Before contacting us, please:
\nIf it still has not turned up, email us within 60 days of the delivery date. We will open a claim with the carrier and work through it with you.
\nIf you shipped a gift straight to a relative or friend, the tracking emails come to you, the buyer, so you can follow the parcel without spoiling the surprise. If the carrier needs the recipient to do something, such as collect the parcel from a depot or pay an import charge in Canada, Australia or New Zealand, it will contact the recipient directly. It is worth giving them a gentle heads-up that a parcel is on the way.
\nLarger orders are sometimes packed in more than one box, for example a set of stockings in one parcel and wrapping paper rolls in another. Each parcel gets its own tracking number, and all of them are listed in your shipping email. The parcels may arrive on different days. You never pay anything extra when an order is split.
\nIf a parcel arrives damaged, take photos of the outer box, the shipping label and the damaged item before throwing anything away, and send them to us within 60 days of delivery. We replace or refund the item, usually without needing it back. See our Returns & Exchanges Policy.
\n| Destination | \nTransit estimate | \nWhat tracking usually looks like | \n
|---|---|---|
| United States | \n7–14 business days | \nRegular scans between facilities, then out for delivery and delivered. | \n
| Canada | \n7–14 business days | \nScans in the US, a quieter period while the parcel crosses the border, then scans from the Canadian carrier. | \n
| Australia | \n7–14 business days | \nScans in the US, an international flight with few updates, customs processing, then local delivery scans. | \n
| New Zealand | \n7–14 business days | \nSimilar to Australia: export scans, a long quiet stretch in the air and through customs, then local delivery scans. | \n
When a parcel changes carrier at a border, the tracking number sometimes changes too, or the original number starts showing the new carrier’s updates after a delay. If the link in your email stops updating after the parcel leaves the United States, try entering the same number on the local postal service’s website, or email us and we will check.
\nBefore you put everything under the tree, take a minute to check the order. It is much easier to fix a problem in November than on Christmas Eve.
\nThe label is created when the parcel is packed, and the first carrier scan follows when it is collected. It can take 24 to 48 hours for that first scan to appear. If there is still no scan after 5 business days, email us.
\nWe can ask the carrier to redirect the parcel, but carriers do not always accept redirects. Some carriers also let the recipient choose a pickup point from the tracking page. If the parcel comes back to us, we reship it once you confirm the address.
\nNo. Once the parcel is with the carrier, its speed depends on the carrier’s network. We do not offer paid express shipping, and we will never promise a delivery date we cannot control.
\nParcels often pass through sorting hubs far from both the sender and the recipient, and international parcels may show an airport or an export facility. That is normal. Watch for the scans that show the parcel in the destination country, then in the local delivery area.
\nNot necessarily. Separate orders are prepared and shipped separately, each with its own tracking number, and may travel on different days.
\nThat depends on the carrier and the destination. Many parcels are left in a safe place; some need a signature or are taken to a nearby pickup point if nobody is home. The carrier’s tracking page shows what happened and any next steps.
\nEmail support@merrywrap.shop with your order number, or use Submit a Ticket and choose “Where is my order?”. We reply within 24 hours on business days. More answers are in our FAQs and the Help Center. Merry Wrap, 4317 NE 66th Ave, Vancouver, WA 98661, US.
\n","visible_characters":10371,"meta_description":"Track a Merry Wrap order with your order number and email. See what each status means, why tracking goes quiet and what we do if a parcel is late or lost.","parent":null,"published_at":"2026-10-29T13:52:40+00:00","updated_at":"2026-10-29T13:52:40+00:00"}}