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\nChristmas gifts only work if they arrive in time, so this page sets out exactly how a Merry Wrap order travels from us to your door: how long we take to prepare it, how long the carrier takes, what shipping costs (nothing) and what happens if a parcel is late, lost or damaged on the way. It covers every order placed on merrywrap.shop. If anything here is unclear, write to support@merrywrap.shop and a member of our team will answer within 24 hours on business days.
\nEvery Merry Wrap gift carries the name, date or short wording you wrote in the order notes box at checkout. Once your payment is confirmed, we read your note, prepare each personalised piece exactly as written, pack it and hand it to the carrier. That preparation takes 1–3 business days. Business days are Monday to Friday, excluding US public holidays, so an order placed on Saturday morning starts its count on Monday.
\nWe do not send a proof or mockup before production. That keeps orders moving quickly in December, but it also means the spelling in your note is the spelling on your gift. Before you pay, read your note once more: “Ornament: Ava 2026” is clear; “the usual names” is not something we can work from.
\nYou receive two emails from us: an order confirmation as soon as you check out, and a shipping confirmation with tracking details when the parcel leaves us. If you have not seen the second email after three business days, look in your spam or promotions folder before contacting us.
\nShipping is free on every order to the four countries we serve. There is no order minimum, no coupon to remember and no surcharge for heavier items such as long wrapping paper rolls or full gift sets. The free option is the only shipping method shown at checkout, and the amount you see before paying is the amount you pay.
\n| Destination | \nShipping cost | \nPreparation | \nCarrier transit | \nEstimated total | \n
|---|---|---|---|---|
| United States | \nFree | \n1–3 business days | \n7–14 business days | \n8–17 business days | \n
| Canada | \nFree | \n1–3 business days | \n7–14 business days | \n8–17 business days | \n
| Australia | \nFree | \n1–3 business days | \n7–14 business days | \n8–17 business days | \n
| New Zealand | \nFree | \n1–3 business days | \n7–14 business days | \n8–17 business days | \n
These times are estimates based on normal carrier performance, not guaranteed delivery dates. Weather, carrier volume in the weeks before Christmas and customs checks for parcels crossing a border can add days. If a parcel runs well past its estimate, we step in as described in section 8.
\nBecause every piece is personalised after you order, the safest plan is to count backwards from the day you want to open the gift. Add up the preparation time and the upper end of transit (17 business days in total), then add a few extra days for weekends and the busy pre-holiday period. In practice, ordering in November or the first days of December gives the most breathing room for all four countries.
\nA few habits that help:
\nWe will never promise a specific delivery date on a product page or in an email. If timing is critical, write to us before you order and we will tell you honestly whether the current estimate fits.
\nWe ship to the United States, Canada, Australia and New Zealand. Orders ship from the USA. Checkout only offers shipping to these four countries; if you enter an address elsewhere, no shipping method appears and the order cannot be completed. We deliver to home and business addresses. If you want to use a P.O. box, a military (APO/FPO) address or a parcel locker, contact us before ordering so we can check whether the carrier can deliver there.
\nWhen your parcel leaves us, the shipping confirmation email includes a tracking number and a link to the carrier’s tracking page. The first scan can take 24 to 48 hours to appear after the label is created, and parcels crossing a border may show few updates while they move between carriers. You can also look up the status of your order on our Order Tracking page using your order number and the email address you used at checkout.
\nIf your order ships in more than one parcel, you receive a tracking number for each. Tracking that has not moved for a few days during December is common and usually resolves itself; if it stays still for longer, see section 7.
\nPlease check the recipient’s full name, street, apartment or unit number, city, state or province and ZIP or postal code before you pay. Australian and New Zealand addresses need the suburb; Canadian addresses need the province code. If you notice a mistake, email us within 24 hours of placing the order and we will correct it free of charge (see Cancel or Change an Order).
\nAfter the parcel is with the carrier, we can ask them to redirect it, but carriers do not always accept redirects. If a parcel comes back to us because the address was incomplete or incorrect, we contact you and reship it as soon as you confirm the right address. If the mistake was ours, the reshipment costs you nothing and is handled first.
\nMany Merry Wrap orders never pass through the buyer’s hands: a stocking goes straight to a grandchild in Auckland, a set of ornaments to a sister in Perth, a roll of family-name paper to parents across the country. To send a gift directly, enter the recipient’s name and address as the shipping address at checkout and keep your own email as the contact email, so tracking updates come to you rather than spoiling the surprise.
\nOur order confirmation and shipping emails go only to the email address on the order, never to the recipient, so the surprise stays a surprise until the doorbell rings. If you want to tell us anything about a gift order, such as “please leave with the neighbour if no one is home” or “this is a gift for my mother”, add it to the order notes on its own line, separate from the personalisation wording. Keep the personalisation lines clearly labelled, for example “Stocking 1: Liam” and “Stocking 2: Mia”, so nothing in a delivery instruction is mistaken for a name to be printed. If you are unsure how to word a note for a gift going to someone else, email us before you order and we will help you set it out.
\nWhen the recipient lives in a different country from you, the delivery estimate and any import charges follow the recipient’s country, not yours. It is worth letting them know a parcel is on the way, especially in Canada, Australia and New Zealand, where a carrier may leave a card asking them to collect it or pay a fee.
\nIf tracking has not changed for 7 business days, or the parcel has not arrived 7 business days after the end of its estimated delivery window, email us with your order number. We open a trace with the carrier for you; you do not need to call anyone. If the carrier confirms the parcel is lost, or the trace has no answer within 5 business days, we either prepare and send a replacement free of charge or refund the order in full, whichever you prefer. Refunds go back to your original payment method; see our Refund Policy for timing.
\nIf tracking says “delivered” but you cannot find the parcel, check with neighbours, building reception, the back door, and your local post office, and allow one more business day in case the scan was early. Then contact us within 60 days of the delivery date and we will work through it with you and the carrier.
\nOrnaments and gift sets are packed to travel, but long journeys in winter can still be rough. If a parcel or an item arrives damaged, keep the packaging and take a few photos: the outside of the box, the shipping label, and the damaged piece. Email them to support@merrywrap.shop within 60 days of delivery. We prepare a replacement or refund the item, and in most cases you do not need to send the damaged piece back. A creased end on a paper roll that does not affect the printed area is normal in transit, but if a roll is torn, crushed or wet, send us a photo and we will put it right. Full details are in our Returns & Exchanges Policy.
\nAll prices are in US dollars. Parcels to the United States travel domestically. Parcels to Canada, Australia and New Zealand cross a border, and the destination country may charge import duties, taxes or handling fees when the parcel arrives. Those charges are set by the destination country, are not included in our prices or in the free shipping, and are paid by the recipient if they apply. Merry Wrap does not collect sales tax at checkout, so the total you pay us is the item price shown. If a parcel is refused because of import charges and comes back to us, we refund the items once the parcel arrives.
\nWe are happy to help with anything to do with shipping, from timing a gift for a specific day to tracking a parcel that seems stuck. Email support@merrywrap.shop, browse the Help Center, read the FAQs or submit a ticket, and include your order number so we can find your order straight away. We reply within 24 hours on business days. Merry Wrap, 4317 NE 66th Ave, Vancouver, WA 98661, US.
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