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\nThese Terms of Service are the agreement between you and Merry Wrap, 4317 NE 66th Ave, Vancouver, WA 98661, US (“Merry Wrap”, “we”, “us”) when you use merrywrap.shop or buy from us. They cover how orders are formed, how personalisation works, what we promise and what we ask of you. We have tried to keep them readable; where a term matters most for a typical holiday order, we say so plainly. By using the site or placing an order you accept these Terms, together with the policies they link to. If you do not agree, please do not use the site. Questions are welcome at support@merrywrap.shop.
\nYou may browse merrywrap.shop freely. To place an order you must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract. If you order on behalf of a business or another person, you confirm you are authorised to do so. When you create an account, keep your login details private; you are responsible for activity on your account, and you should tell us straight away if you think someone else has used it.
\nWe may update, pause or change parts of the site at any time, for example to add new designs or to carry out maintenance. We try to keep the site available at all times but cannot promise it will never be interrupted.
\nEvery item we sell is a personalised or holiday gift prepared after you order. Product pages describe the item, the available options (such as roll size, paper finish, ornament shape, stocking style or colour) and any measurements we have for it. Photos and previews show the design and the kind of personalisation it takes, using sample names. Your item will carry your own wording instead of the sample, and the layout adapts to the length of the names you choose.
\nColours can look different on different screens, and printed or applied colours vary slightly between batches and materials. Small differences in how a stocking cuff sits or how a paper roll is wound are normal too. These normal variations are not defects, but if an item arrives clearly different from its description, our Returns & Exchanges Policy applies and return postage is free.
\nOur products are decorations and keepsakes. They are not toys, and ornaments, hooks and small parts should be kept out of reach of young children and pets. Keep paper, stockings and ornaments away from open flames, candles and heaters.
\nPersonalisation is how Merry Wrap works, so this section is the most important one for most orders.
\nWe do not use a design tool on the product page. After adding items to your cart, you type the names, dates and short wording for each item in the order notes box at checkout, one line per item. If an item uses a photo, you say so in the note and email the photo to support@merrywrap.shop with your order number.
\nWe reproduce the wording as you typed it, including spelling, capital letters and punctuation. We do not correct spelling, guess at missing information, or change dates. We do not send a proof or mockup before production. Please check your note carefully before placing the order. If you spot a mistake, you have 24 hours to change it (see Cancel or Change an Order). After that, an item made with your wording as written can still be returned within 60 days of delivery, but it cannot be edited once made.
\nEvery design has a practical limit on how much wording fits clearly. If your wording is too long, unreadable, or missing for a personalised item, we pause the order and email you. Preparation time restarts when you reply. If we cannot reach you or cannot make the item as requested, we cancel and refund the order in full.
\nYou are responsible for the wording and photos you send. By sending them you confirm that you have the right to use them and that they do not infringe anyone else’s rights. We may decline, without explanation beyond a short email, wording or images that:
\nIf we decline an item for one of these reasons, we refund it in full. Our Intellectual Property Policy explains this in more detail.
\nPhotos you send are used only to make your order. We delete them 30 days after the order is delivered, as described in our Privacy Policy. Please keep your own copy; we cannot recover a photo after deletion. Low-resolution photos may print less sharply; if we think a photo is too small to print well, we tell you before using it.
\nAll prices are in US dollars and are shown on each product page and in your cart before you pay. Shipping is free to every country we serve, so the price you see plus nothing is what you pay us. We do not collect sales tax at checkout. Prices may change from time to time, but a change never affects an order you have already placed.
\nIf an item is shown at an obviously wrong price because of a technical or typing error, we will contact you before processing the order and give you the choice of paying the correct price or cancelling with a full refund. Options shown on a product page are available unless marked otherwise. If something you ordered turns out to be unavailable, we contact you and offer an alternative or a full refund.
\nWhen you place an order, you make an offer to buy the items in your cart at the listed price. You receive an automatic confirmation email; this tells you we have received the order but is not yet acceptance. The contract between you and us starts when we begin preparing your order or send you a shipping confirmation, whichever comes first. We may decline or cancel an order before that point, for example when the wording falls under section 3.4, the payment cannot be verified, or the shipping address is outside the United States, Canada, Australia or New Zealand. If we do, we tell you and refund any payment in full.
\nWe may limit quantities per order where we have reason to believe items are being bought for resale or where an order appears fraudulent.
\nYou pay in full at checkout using one of the payment methods shown there. The methods available can change; the checkout page always shows the current options, and our Payment Methods page explains how payment works. Payments are processed by a third-party payment provider; we never see or store your full card number. By paying, you confirm you are authorised to use the payment method. If a payment is reversed or declined after the order is placed, we may pause or cancel the order.
\nOrders are prepared in 1–3 business days and then spend 7–14 business days in transit to the United States, Canada, Australia and New Zealand. Shipping is free and orders ship from the USA. These are estimates, not guaranteed dates; full details, including what happens if a parcel is late, lost or damaged, are in our Shipping & Delivery policy. Ownership of the items passes to you when they are delivered to the shipping address you gave. Until then, the risk of loss or damage stays with us, which is why we replace or refund parcels lost or damaged on the way.
\nOrders delivered to Canada, Australia or New Zealand cross a border. Import duties, taxes and fees set by the destination country, if any, are the recipient’s responsibility and are not included in our prices.
\nYou may change or cancel an order within 24 hours of placing it. You may return any item, personalised or not, within 60 days of delivery for any reason, and return postage is free. Refunds are sent to the original payment method within 7 days of us receiving the return, or as store credit if you prefer; store credit never expires. Items that arrive damaged, faulty or wrong are replaced or refunded, usually without needing to be returned. The details are in our Cancel or Change an Order, Returns & Exchanges and Refund Policy pages, which form part of these Terms. These policies are in addition to any rights you have under consumer law where you live, and nothing in these Terms takes those rights away.
\nFrom time to time we may offer a discount code. Each code has its own conditions, shown where it is offered, such as an end date or the items it applies to. Codes cannot be exchanged for cash and, unless stated, only one code can be used per order. If you return an item bought with a discount, the refund is the amount you actually paid for it. Store credit issued by Merry Wrap never expires, can be used on any order, cannot be transferred for cash and is linked to the email address it was issued to.
\nIf we offer reviews on the site, only customers with a verified purchase can leave one. A review must be your honest opinion of a product you bought and must not include personal information about other people, offensive language or links to other sites. We do not edit reviews to change their meaning, and we never write or pay for reviews. We may remove a review that breaks these rules. By submitting a review, you allow us to show it on the site.
\nSuggestions and ideas you send us, such as an idea for a new design, may be used freely by us without any obligation to you. Personalisation wording and photos are different: they are yours, and we use them only to make your order.
\nThe Merry Wrap name and logo, the site design, our original patterns and artwork, product photos and the text on the site belong to Merry Wrap or are used with permission. You may view and share links to our pages, but you may not copy our designs, images or text for commercial use, sell items made with our designs, or use our name in a way that suggests we endorse you. See our Intellectual Property Policy and our DMCA page for how to report content you believe infringes your rights.
\nYou agree not to:
\nWe may suspend accounts or decline orders where these rules are broken.
\nThe site may link to other websites, such as a carrier’s tracking page or a payment provider. We are not responsible for the content or privacy practices of those sites; their own terms apply when you use them.
\nMany orders are sent straight to someone other than the buyer. When you enter another person’s name and address as the shipping address, you confirm that you are allowed to share those details with us for delivery. The order, and the contract for it, stays between you and Merry Wrap: we send order, shipping and refund emails to the email address on the order, and we only change or cancel an order at the request of the person who placed it.
\nA recipient may contact us to start a return or exchange within 60 days of delivery. In that case we will ask for the order number or the buyer’s name, and we will tell the buyer how the return was handled. Refunds for returned gifts go to the original payment method unless the buyer agrees to store credit for the recipient. We never reveal the price paid or the buyer’s payment details to the recipient.
\nWe know that a Christmas gift arriving on December 27 is a disappointment, so we publish honest estimates rather than optimistic promises: 1–3 business days to prepare and 7–14 business days in transit. We do not guarantee arrival by a particular date, including Christmas Day, Hanukkah or New Year, and we do not offer paid express options. If arrival by a specific date is essential, please email us before ordering and we will tell you frankly whether the current estimate fits. Late arrival on its own does not reduce your rights: you can still return any item within 60 days of delivery, with free return postage, if it is no longer needed.
\nYou can check out as a guest or with an account. An account keeps your order history, saved addresses and any store credit in one place. You can ask us to close your account at any time; order records we must keep for legal reasons are kept for the required period and then deleted, as explained in our Privacy Policy.
\nBy placing an order you agree to receive emails about it: confirmation, questions about your order notes, shipping updates, return and refund confirmations. These are service messages, not marketing. Marketing emails are sent only if you opt in and can be stopped with one click. Please add support@merrywrap.shop to your contacts so a question about your wording does not end up in a spam folder and delay your order.
\nStore wrapping paper rolled, in a dry place, away from direct sunlight to keep colours crisp. Handle ornaments by their edges and hang them from branches strong enough to hold them. Empty stockings before storing them and keep them away from fireplaces, heaters and candles while hung. Supervise children and pets around decorations, ribbons and hooks. If an item shows a defect that could make it unsafe, stop using it and contact us; it will be replaced or refunded under our returns policy.
\nMerry Wrap provides customer support by email only, at support@merrywrap.shop, and replies within 24 hours on business days. We do not take orders, changes or cancellations by phone or social media, and we will never ask you for a password or full card number by email. Anything we agree by email, such as a change to your wording or an exchange, is recorded on your order, and that email record is what we rely on if a question comes up later. Please keep our emails until your order and any return are complete.
\nThese Terms, our policies and all communications are in English. If we provide a translation in future, the English version applies where the two differ.
\nWe make the gifts you order with care and as described, using your wording exactly as written. If something goes wrong because of our mistake, we put it right through a replacement, a remake or a refund, as set out in our policies.
\nTo the extent the law allows, the site and products are provided as described and without promises beyond those in these Terms and our policies. We are not responsible for losses that were not reasonably foreseeable when you placed the order, for delays caused by events outside our reasonable control (such as severe weather, carrier disruption, or public emergencies), or for mistakes in wording that came from your order notes. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud, and nothing affects your statutory rights as a consumer in your country, including rights under the Australian Consumer Law and New Zealand’s Consumer Guarantees Act where they apply.
\nIf someone makes a claim against us because wording or a photo you sent us infringed their rights, or because you broke these Terms, you agree to cover the reasonable costs that result, to the extent the law allows. This does not apply where the problem was caused by our own mistake.
\nThese Terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-law rules. If you are a consumer living in Canada, Australia or New Zealand, you also keep the protection of the mandatory consumer laws of your country. If you have a complaint, please email us first: most issues are solved within a day or two. If we cannot resolve it together, either of us may bring the matter before the courts that have jurisdiction under applicable law; for customers in the United States, those are the state or federal courts located in Washington, unless your local law gives you the right to bring a claim where you live.
\nIf a court finds any part of these Terms invalid or unenforceable, the rest stays in force. If we do not enforce a term straight away, we can still enforce it later. You may not transfer your rights under these Terms to someone else without our agreement; we may transfer ours to a business that takes over Merry Wrap, and your rights will not be reduced.
\nWe may update these Terms, for example when we add a new product type or a new payment method. The updated version is posted here with a new “Last updated” date. The Terms that apply to your order are the ones shown on the site when you placed it.
\nMerry Wrap, 4317 NE 66th Ave, Vancouver, WA 98661, US. Email: support@merrywrap.shop. We reply within 24 hours on business days. Support is by email only. You can also visit our Help Center, FAQs or Contact Us page.
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