FAQs

In the order notes box on the checkout page, after you have added everything to your cart. Write one line per item and label each line, for example “Paper: The Millers”, “Ornament 1: Ava 2026”, “Stocking: Biscuit”. If you are ordering several of the same item, number them so we know which name goes on which piece.

No. We do not send a proof or mockup before production. We use your wording exactly as written, including spelling, capital letters and punctuation, so please read your note carefully before paying. You have 24 hours after ordering to change it, and the 60-day return policy still applies if something is wrong once it arrives.

Write “photo by email” in the order notes, then email the photo to support@merrywrap.shop with your order number in the subject line. Send the original file from your phone or camera, not a screenshot. We start the item once the photo arrives, and we delete customer photos 30 days after the order is delivered.

Each design is laid out for a name and a short line, such as a year or a greeting. Short is almost always better: “The Millers 2026” reads well from across a room, a full sentence does not. If your wording is too long to fit clearly, we pause the order and email you rather than shrinking it until it is unreadable.

No. Those belong to other companies and artists, so we decline them and suggest plain wording instead, such as a name and a festive phrase. Common greetings like “Merry Christmas”, “Happy Holidays” or “Baby’s First Christmas” are fine. Details are in our Intellectual Property Policy.

Email the wording with your order number within 24 hours of ordering. If an order arrives with no wording for a personalised item, we pause it and email you; preparation starts once you reply.

We prepare each order in 1–3 business days, then the carrier takes 7–14 business days to the United States, Canada, Australia or New Zealand. That makes about 8–17 business days in total. These are estimates, not guaranteed dates. See Shipping & Delivery.

We cannot guarantee a delivery date, but you can plan with the estimate: allow up to 17 business days plus weekends from the day you order. Ordering in November or the first days of December gives the most room. If timing is critical, email us before ordering and we will tell you honestly whether the current estimate fits.

Nothing. Shipping is free on every order to the United States, Canada, Australia and New Zealand, with no minimum spend and no code needed.

Orders ship from the USA to the United States, Canada, Australia and New Zealand. We do not ship to other countries at the moment; checkout will not offer shipping to an address elsewhere.

Yes. Enter the recipient’s name and address as the shipping address and keep your own email as the contact, so tracking updates come to you. Order and shipping emails go only to the buyer.

For the United States, no. For Canada, Australia and New Zealand, the destination country may charge import duties, taxes or fees when the parcel arrives. They are set by that country, are not included in our prices, and are paid by the recipient if they apply.

Tracking often pauses for a few days, especially when parcels cross a border in December. If it has not moved for 7 business days, or the parcel is 7 business days past its estimate, email us. We open a trace with the carrier, and if it is lost or there is no answer within 5 business days, we replace or refund the order. See Order Tracking.

Yes, within 24 hours of placing it. Email your order number and the change, such as new wording, a different option, a new address, or “cancel”. Cancelled orders are refunded in full. See Cancel or Change an Order.

Yes. Every item, personalised or not, can be returned within 60 days of delivery for any reason. Please send change-of-mind returns back unused, as you received them. See Returns & Exchanges.

We do, for every return, including change of mind. We email you a prepaid return label. There is no restocking fee.

We send refunds within 7 days of receiving your return, to the payment method you used. Your bank then takes its usual time to show it. See Refund Policy.

Email photos of the item, the problem and the shipping label within 60 days of delivery. We send a free replacement or a refund, usually without needing the item back. If we made a mistake with your wording, we remake it at no cost.

Yes. It counts as a normal return within 60 days: send it back unused with the free label and we refund it, or exchange it for a piece with the corrected wording.

Yes, just ask in your return request. Store credit is the full refund amount and never expires.

Measure around your largest box and add a few inches of overlap; the roll width must also cover the ends. Our Size Guide explains how to estimate how many gifts a roll will cover. When in doubt, the longer roll is the safer choice for a family.

Very close, but screens show colours differently and printed colours vary slightly between batches. If an item arrives clearly different from its description, it is covered by our returns policy with free return postage.

Our products are decorations and keepsakes, not toys. Hang ornaments out of reach of small children and pets, and keep ribbons and hooks away from anyone who might chew them.

Yes. Order one stocking per person in the same style and list every name in the order notes, numbered in the order you want them packed. Pets are welcome too.

Yes. The recipient can email us within 60 days of delivery with the order number, or the buyer’s name and the delivery address. Return postage is free. The refund goes to the buyer’s original payment method, or as store credit for the recipient if the buyer agrees, and we let the buyer know how the return was handled.

Order and shipping emails, which include prices, go only to the buyer’s email address. If you want to tell us anything about a gift parcel, add it on its own line in the order notes, separate from the personalisation wording.

Most families choose the baby’s first name and the year, for example “Ava’s First Christmas 2026”. Some add a birth date. If the baby has not arrived yet, wait until the name is final before ordering, because we use exactly the wording you write.

Yes. Many customers order an ornament with a name and years for a family member or a pet they have lost. Keep the wording short, for example “Always with us, Grandpa Joe”, and check the spelling carefully. If you are unsure how to word it, email us before ordering and we will help.

Yes, as long as each item has its own line in the order notes. Small ornaments from our Stocking Stuffers collection are a popular choice. For a large number of names, number every line so nothing is missed, and allow the full delivery estimate.

Yes. Our wrapping paper and ornaments work for any winter celebration, and greetings such as “Happy Holidays”, “Season’s Greetings” or “Happy Hanukkah” can be written in the order notes like any other wording.

Yes. Add one item per family to your cart and write each family name on its own numbered line in the order notes, for example “Paper 1: The Millers” and “Paper 2: The Garcias”. If they go to different addresses, place a separate order for each address.

Wrap ornaments individually in tissue and keep them in a sturdy box away from attic heat. Empty stockings, fold them flat and store them somewhere dry. Keep leftover paper rolled, never folded, so it is ready for next year.

The options available for your order are shown at checkout. Prices are in US dollars. See Payment Methods for how payment works and what to do if a payment is declined.

We do not collect sales tax at checkout. The total you see before paying is the amount charged.

No. You can check out as a guest. An account simply keeps your orders, addresses and any store credit in one place.

We use it only to make and deliver your order and to help you. We do not sell personal information, and photos are deleted 30 days after delivery. See our Privacy Policy.

By email at support@merrywrap.shop, or through Submit a Ticket. We reply within 24 hours on business days. Merry Wrap, 4317 NE 66th Ave, Vancouver, WA 98661, US.