Payment Methods

Last updated: October 29, 2026

This page explains how paying for a Merry Wrap order works: where you see the available payment options, what currency you are charged in, when the money leaves your account, how your details are protected, and what to do if a payment does not go through. We keep the list of payment options on the checkout page itself, because that is the one place that always shows exactly what is available for your order at that moment. If you have a question before you pay, email support@merrywrap.shop; we reply within 24 hours on business days.

1. Which payment options you can use

The payment options available for your order are shown in the payment section of the checkout page. Only methods that are connected and working appear there; if an option is not shown, it is not currently available. We do not display payment logos elsewhere on the site, so that nothing on a product page suggests an option the checkout cannot actually take.

We may add or change payment options over time. When we do, the checkout updates and this page is revised. We will never ask you to pay by bank transfer to a personal account, by gift card, by cryptocurrency, or through a link sent in a private message. If anyone contacts you claiming to be Merry Wrap and asks for payment that way, do not pay, and forward the message to support@merrywrap.shop.

2. Prices and currency

All prices on merrywrap.shop are in US dollars. Your cart and the checkout show the total in USD before you confirm. If your card or account is in Canadian, Australian or New Zealand dollars, your bank or payment provider converts the amount at its own exchange rate and may add a foreign transaction fee. Those conversion costs are set by your bank, not by us, so the amount on your statement can differ slightly from the USD total. If you want to know in advance, your bank can tell you its rate and fees.

Shipping to the United States, Canada, Australia and New Zealand is free, so there is no delivery charge to add. The price of each personalised item already includes the personalisation; there is no extra fee for adding names, dates or a year.

3. Taxes and import charges

Merry Wrap does not collect sales tax at checkout, so you will not see a tax line on your order. For orders to Canada, Australia and New Zealand, the destination country may charge import duties, taxes or handling fees when the parcel arrives. Those are not collected by us and are paid by the recipient to the carrier or customs authority, if they apply. See Shipping & Delivery for more.

4. The checkout, step by step

Paying is the last of a few short steps, and the personalisation happens in the middle of them, so here is the whole sequence for a typical order of a paper roll and two ornaments:

1. Cart. Check the items, options and quantities. If you have a discount code, apply it here. The cart shows the item total in USD and free shipping.
2. Contact and addresses. Enter your email, your billing address (as your bank knows it) and the shipping address. For a gift going to someone else, use their name and address for shipping.
3. Order notes. Type the wording for each item on its own line, for example “Paper: The Millers”, “Ornament 1: Ava 2026”, “Ornament 2: Leo 2026”. Mention “photo by email” if a design uses a photo.
4. Payment. Choose one of the payment options shown, enter or confirm your details with the provider, and approve the payment if your bank asks.
5. Confirmation. You see an order received page and get a confirmation email with your order number. Keep it: you need it for changes within 24 hours, tracking and any return.

If you close the page before the confirmation appears, check your email before trying again. If no confirmation arrived within an hour, the payment did not complete and you can safely place the order again.

5. What makes up your total

6. When you are charged

Your payment is taken when you place the order, and you receive an order confirmation email straight away. We begin preparing your personalised items after payment is confirmed, which is why preparation time (1–3 business days) is counted from that point. If you change your order within 24 hours and the new total is lower, we refund the difference; if it is higher, we send you a secure request for the extra amount and never charge it without your agreement. Cancelling within 24 hours gives you a full refund.

7. How your payment details are protected

Every page of merrywrap.shop is served over an encrypted HTTPS connection, shown by the padlock in your browser’s address bar. Payment details are entered into, and processed by, the payment provider, which is responsible for securing them under industry card-security standards. Merry Wrap never receives or stores your full card number or security code. We only receive a confirmation that the payment succeeded and a reference number, which we use to match refunds to your order.

For extra safety, your bank may ask you to confirm the payment in its own app or with a one-time code. This step comes from your bank, not from us, and helps stop someone else using your card.

8. If a payment is declined

A declined payment does not create an order and nothing is prepared. Common reasons are a billing address that does not match the one your bank holds, an expired card, a daily spending limit, or a bank blocking an online payment to a US shop as a precaution. Try these steps:

1. Check the card number, expiry date, security code and billing address, including the postal code.
2. Approve the payment in your banking app if your bank sends a request.
3. Ask your bank whether it blocked the payment, and if so, let it go through.
4. Try another payment option shown at checkout, if there is one.

If the payment still fails, email us with the time you tried and the items in your cart. We cannot see your card details, but we can check whether the order reached us and help you complete it. If you see a pending charge for an order that failed, it is usually a temporary authorisation that your bank releases within a few days.

9. Order checks

To protect customers from card fraud, the payment provider may automatically review some orders. Occasionally we may email you to confirm a detail, such as the shipping address for a large order sent to a different person than the cardholder. We pause the order until you reply, and preparation restarts once confirmed. If we cannot verify an order, we cancel it and refund the full amount.

10. Discount codes and store credit

If you have a valid discount code, enter it in the coupon field in the cart or at checkout before paying; the reduced total is shown before you confirm. Codes cannot be added after an order is placed. Merry Wrap store credit, which you can choose instead of a refund when returning an item, is applied to your order at checkout. Store credit never expires and covers any item in the shop. If the order total is higher than your credit, you pay the rest with a payment option shown at checkout.

11. Paying for a gift sent to someone else

You can pay with your own card while sending the parcel to someone else. Use your own billing address in the payment section and the recipient’s address as the shipping address. The receipt and all payment emails go to you, not the recipient. If you return a gift for a refund, the money goes back to the card or account you paid with.

12. Refunds to your payment method

Refunds go back to the payment method you used for the order, and we send them within 7 days of receiving your return, or within 7 days of confirming a cancellation or a claim for a damaged, faulty or lost item. Your bank then takes its normal time to show the credit. If the card you paid with has been closed, your bank usually passes the refund to your new card; if not, contact us. Full details are in our Refund Policy.

13. Keeping your details safe

• Only enter payment details on the checkout page at merrywrap.shop, with the padlock showing.
• We will never ask for your card number, security code or passwords by email.
• Use a strong, unique password if you create an account, and log out on shared computers.
• If you notice a charge from us you do not recognise, email us first; we can usually explain it in minutes, for example as a gift order placed by someone in your household.

14. Payment questions we hear in December

Can I pay now and add the names later?

Yes, within 24 hours. Place the order with a note saying “names to follow by email”, then email the wording with your order number within 24 hours. We hold the order until the wording arrives, and preparation starts after that.

Can two people split the cost of one gift?

Each order is paid with one payment method. If you are sharing the cost of a family gift set, one person places the order and the others settle up between themselves.

Will I be charged again for an exchange?

Only if the item you exchange to costs more; you will be asked before any extra amount is charged. If it costs less, the difference is refunded. Return postage for an exchange is free.

15. Questions about paying

Write to support@merrywrap.shop or submit a ticket with your order number if you have one. We reply within 24 hours on business days. You can also read our Terms of Service, our Privacy Policy and the FAQs. Merry Wrap, 4317 NE 66th Ave, Vancouver, WA 98661, US.